Submit a Support Ticket
SAi is committed to providing the best user experience in SiteExecutive.
Should you experience issues with SiteExecutive, our customer support team is ready to help.
To request support for SiteExecutive, please fill out the following form.
Please consider the following when defining the support case priority:
Critical priority support issues include:
- Website outages which leave SiteExecutive completely unavailable in any fashion
- Authentication failures which may prevent users from accessing the system
- All or most of your SiteExecutive content is unavailable
High priority support issues include:
- Time-sensitive issues
- Errors that cause highly-visible disruption to the SiteExecutive site or rendered pages
- SiteExecutive outages for which a workaround exists
- Authentication failures which may prevent users from accessing the system, for which a workaround exists
Medium priority support issues do not have a strict deadline for resolution and do not severely impact the access and use of SiteExecutive.